Donation FAQs

General Donations

How do I donate to MSAA?

There are several ways to donate to MSAA.

You may make a donation online with your credit card.

You can also donate:

By telephone via credit card at (800) 532-7667, extension 172.

By mail with a check payable to “Multiple Sclerosis Association of America” or “MSAA”, and send to:

Multiple Sclerosis Association of America
Attention: Donor Relations
375 Kings Highway North
Cherry Hill, NJ 08034

All gifts are voluntary and tax-deductible.

How do I donate in memory of or in honor of someone?

In memory of or in honor of gifts can be made in the same way as general gifts. Make a Memorial or in Honor of Gift.

MSAA provides convenient online donation forms that allow you to make your tribute gifts safely and securely, while also providing an e-card to your honoree or their loved ones.

You can also Create a Tribute Page that allows you to create a personal web page in memory or in honor of someone special that can be forwarded to your family and friends.

Should you wish to make a tribute gift by credit card over the phone, please call (800) 532-7667, ext. 172.

You may mail a tribute gift by check payable to “Multiple Sclerosis Association of America” or “MSAA” to:

MSAA
Attn: Donor Relations
375 Kings Highway North
Cherry Hill, NJ 08034

If you would like a tribute card mailed to the designated honoree or their loved ones, please include the name, mailing address and a short message to be included.

Why become a monthly donor?

Monthly donors help reduce our costs, and ensures a reliable base of support, which allows MSAA to help provide vital services and support to help improve the lives of the entire MS community.

Learn more about Monthly Giving.

How do I make a stock gift to MSAA?

Make a gift now or in the future of stock or securities that have increased in value. You may claim a federal income tax charitable deduction for the full, appreciated value of the securities (not the lesser amount originally paid) and, in addition, you will pay no capital gains tax on the transaction. This means the after tax costs is less than a gift of cash.

Learn more about Stock Gifts.

How much of my donation goes to those who have multiple sclerosis?

According to our recent audited financials, 56.4 percent of total revenue raised goes to MSAA programs and services for people living with MS. The other 43.6 percent goes to administration and fundraising*. MSAA is dedicated to ensuring that as many funds as possible go to help individuals with MS, balancing this with the necessary investments to ensure our sustainability in the future.

At MSAA, our mission is to improve the lives of individuals living with MS. To continue meeting that mission, we are continuously working to secure new revenue streams. We continue to be recognized with the GuideStar Platinum Seal of Transparency.

Financial Ratios 20-21

* As of fiscal year 2020-2021

You may request a copy of the most recent MSAA Annual Report by calling (800) 532-7667, extension 172 or by downloading a copy here.

Mail Solicitations

How do I remove my name from your mailing list?

MSAA can customize how many mailings you receive annually, or remove you entirely.

To customize your mailing preferences please email us at DonorRelations@mymsaa.org or call us at 1-800-532-7667 ext 172.

In addition, you may mail your request – including your complete name, address, and telephone number to:

Multiple Sclerosis Association of America
Attn: Development Department
375 Kings Highway North
Cherry Hill, NJ 08034

For Removals, you can call us at (800) 532-7667, extension 145 to submit your request. Please speak clearly and include the full name of the recipient, recipient’s address, and your call-back number.

We will make sure your name is removed from our mailing lists, requests can take 6-8 weeks to fully process.

You may continue to donate via mail and online, or you can request to be taken off of all lists. Information about our programs and services will still be sent if you wish.

I was called by someone who said they represented MSAA…how can I find out if this company is telling the truth?

As of March 2020, MSAA does not have a telemarketing program where we contact you over the phone for a donation. Although MSAA does work with a variety of third-party vendors, no one should be calling requesting a donation on our behalf. If you have any questions or concerns about the validity of a call/mailer, please call the donor relations team at (800) 532-7667, extension 172.

I sent in my donation, and I received another notice asking me to send in my donation…why?

On rare occasions, new mailings requesting gifts are sent before all of the gifts from a previous mailing are registered. At these times, gifts and new notices might cross in the mail. MSAA appreciates your understanding and apologizes to all who experience this.

Why is the address on the return envelope different from the address of MSAA’s Headquarters?

All donations to MSAA first go to a counting house where money is counted and banked before arriving at MSAA’s Headquarters in Cherry Hill, New Jersey.

How many Post Office Boxes does MSAA use for donations?

MSAA currently operates one PO Box for donations:

PO Box 96219, Washington, DC 20090-6219

Donating Personal Items

Please note that MSAA does not accept personal items such as household products, furniture, and medical equipment. We do accept vehicle donations. More information about our vehicle donation program can be found here.

Clothing Bins

Where can I donate clothes to MSAA?

Currently, MSAA has clothing donation bins located only in New Jersey and Pennsylvania. For more details on the exact locations or to find one near you, please email DonorRelations@mymsaa.org or call (800) 532-7667 ext. 172.

I accidentally dropped an item that I did not intend to donate

Please call us immediately at (800) 532-7667, ext. 172. We will contact our third party vendor to assist with finding your lost item.