Toll-free Helpline and Chat

MSAA provides a toll-free Helpline that allows individuals with MS, family members, care partners, and friends to speak directly with one of MSAA’s experienced specialists. These trained and compassionate individuals have a social services and/or counseling background.

MSAA’s Helpline may be reached several ways:

  • Call (800) 532-7667, extension 154 or email MSquestions@mymsaa.org. Helpline hours are Monday through Friday, 8:30 AM to 8:00 PM, Eastern Time. To reach a Spanish-speaking Client Services Specialist, please call (800) 532-7667, extension 131.
  • Para comunicarse con un Especialista de Servicios al Cliente que habla español, llame al (800) 532-7667, extensión 131 o envíe un correo electrónico a MSquestions@mymsaa.org. El horario de la línea de ayuda es de lunes a viernes, de 8:30 AM a 8:00 PM, hora del este.
  • Chat live via your computer through the online MS Chat feature
  • Visit MSAA’s blog MS Conversations featuring timely, interactive discussions of topics important to the entire MS community

If you are calling MSAA after business hours and experiencing a life-threatening emergency, please dial 911. You can also reach the National Suicide Prevention Hotline at 1-800-273-TALK and the National Domestic Violence Hotline at 1-800-799-SAFE for 24-hour assistance.

Helpline specialists are available to assist individuals with MS, and the people close to them, adapt to the changes they may be experiencing as they go through a life-long process of adjustments to best suit their evolving needs. MSAA’s specialists can offer encouragement to clients and their care partners to identify obstacles and discover ways to overcome them. Helpline specialists may also recommend the program(s) offered by MSAA and other resources that would be of help to the client, and assist him or her with the application process.

To access helpful information from MSAA’s client services specialists, please read these answers to frequently asked questions.

MSAA does not operate its own network of support groups, but does offer resources to other nonprofit organizations that do.

“I want to thank you for your incredible ability to educate, calm, support, and the way you helped me feel less mentally isolated in this new adventure.”

Kaylen – Cherry Hill, NJ


“It is with my utmost delight to inform you of how I have been consistently supported with innumerable compassion through the efforts of your incredible organization and my guardian angel (Helpline specialist). I have been speaking with her on an ongoing basis for quite sometime with incredible results on my end. I have gained an incredible amount of esteem, tranquility, and control of my bout with multiple sclerosis on many levels.”

Anne – Margate, FL


The MSAA Helpline is made possible with support from Bristol Myers Squibb, Sanofi Genzyme, and donor contributions.