FAQs

General Information

Q. Does MSAA charge for its programs and services?

A. All MSAA programs and services are free of charge. There are income eligibility guidelines for certain programs, including cooling and assistive equipment distribution. Eligibility is based on three times the United States Federal Poverty Guidelines per number of people in the household. Programs with eligibility requirements include more details and a chart in their respective applications.

Q. Do you offer financial assistance to help me with my bills or prescriptions?

A. No, MSAA does not offer direct financial assistance funding for individuals. We are limited to the specific programs and services listed in our applications. For assistance in finding additional resources, please contact MSAA’s Client Services Department at (800) 532-7667, extension 154.

Cooling Equipment Distribution

Q. Can I apply for the Cooling Equipment Distribution program throughout the year?

A. The MSAA Cooling Equipment Distribution program processes applications throughout the year. As you can imagine, peak volume occurs during the spring and summer months. While MSAA works diligently to process as many requests as quickly as possible, extremely high volume can result in delays. To help avoid delays and ensure that you are prepared when the warm weather occurs, MSAA encourages you to plan ahead and apply for cooling products during fall and winter months.

Q. My ice pack is leaking or won’t stay cold. Can MSAA replace it?

A. As part of the program, all cooling products include two sets of ice packs as an additional value for our clients. According to the manufacturers, the ice packs are extremely durable and should maintain cooling efficiency for a period of at least five years or greater. Also, when not in use, the manufacturers recommend storing the packs in the freezer to help preserve their efficiency. If you are in need of replacement ice packs, we suggest that you first contact the manufacturer that provided your vest to see if they can assist you. There may be a small fee associated with this replacement.

Q. Does your Cooling Equipment Distribution program offer air conditioners or fans?

A. No, MSAA’s cooling program offers ice-pack cooling vests. For assistance in finding additional resources, please contact MSAA’s Client Services Department at (800) 532-7667, extension 154.

Equipment Distribution

Q. I don’t see the item I want listed on your application. Can you help me purchase it?

A. Unfortunately, MSAA is limited to providing the items currently listed in the application. For assistance in finding additional resources, please contact MSAA’s Client Services Department at (800) 532-7667, extension 154.

Q. How will I receive the items?

A. MSAA ships requested equipment using standard UPS ground delivery. Depending on where you live, delivery usually takes three to five business days. Due to costs, MSAA does not include signature service on delivery and cannot guarantee a delivery date or time. MSAA does not provide clients with tracking information.